[Resolved]  LG Electronics — LG Washing machine

Address:	Arbitration 111 Sylvan Avenue, Englewood Cliffs 07632
Website:	www.lg.com

I bought my LG washing machine on 9/11/2020. Did not receive it until 6 months later. On 10/19/2021 for and appointment because I smelt electrical problem. A&E was scheduled to come out on 10/25/2021 to fix my washing machine work order # RNN[protected]. Cancelled. A&E rescheduled to come out again on 11/12021 work order# RNN[protected]. Cancelled again. A&E scheduled to come out again on 11/4/2021.Cancelled again. A&E was scheduled again to come out on 11/9/2021. Cancelled again. Sears finally came out and fixed my LG washing machine on 11/22/2021. Called on 2/14/2022 my LG washing machine shut down, smelt electrical problem . Called for service help. Told me it would be 3 to 5 business days before they could schedule me and appointment. I ask to speak to a manager. The customer service person wasn't listening to me. 2/14/2022 Lafaysia contacted me. I told her I wanted a refund. Sent her a copy of my receipt. 2/15/2022 I received a text they needed the model # and serial #. I text a copy to them. She said she was forwarding my information to returns department processing my refund. She said it takes typically 3 to 5. business days. That was on 2/15/2022. Today is 2/23/2022 still no response. I need to resolve this issue. I'm stuck with no washing machine and no refund. Please help!!