LG Electronics — LG water purifier under AMC | Repair request pending from 1 month and now cancelled

Address:

Mangalore

I had raised a repair request RNP[protected] for my LG water purifier on Aug 8, 2023. The product is under AMC (purchased in 1st week of May). There has not been a single visit by the engineer till date. After many calls and escalations after 17 days the local service centre called and said we haven't done the AMC through them, we should call whoever did the AMC, they will resolve the issue. After few days in subsequent calls they said the part needed is not covered under AMC (without visit or inspection).

Further the regular maintenance filter change request was auto raised last week RNP[protected]once in 4 months one). Now both these requests have been cancelled by the service centre. I'm spending 85Rs per day on Bisleri water throughout this entire time despite paying close to 5500 for AMC every year since purchase in 2018.

Also this is the second time this is happening. Even in 2021, the filter wasn't working for 30+ days. The inner filter was sanctioned, we had received a MSG and the local service centre took more than 30 days to replace it. Even then it was done only after multiple escalations.

LG service is becoming a nightmare. It used to be really good before and we would purchase only LG items. After what happened in 2021, I have already avoided purchasing LG, have bought a Samsung Tv and Panasonic AC. Panasonic service has been really good. I just want LG to refund my AMC money and I'll purchase a different water purifier.