[Resolved] LG Electronics — Lying customer service agents

Goodred

Aug 5, 2022

Address:	809 Minitre Dr
Website:	LG.com

My LG fridge stop working on July 23. I have called them every day for the last two weeks to have it repaired. They say someone will be contacting me within 24 hours. Today is Aug 6th and NO ONE has contacted me to repair my fridge.

Everytime I call Customer service, they tell me the same thing. They do not make notes in their computers that they've talked to the customer. So the next CSA tells me the SAME THING AGAIN.

NEVER BUY LG APPLIANCES!!! THEY DO NOT SERVICE THEIR PRODUCTS

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Nov 4, 2022

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Aug 05, 2022

Updated by Goodred LG called me again this morning saying THE SAME THING! The CSA had no idea what the other CSA had told me! Still don't have my fridge repaired

Verified Support

Sep 30, 2022

LG Electronics Customer Care's response Dear Customer,

We understand how inconvenient this could be and sincerely apologize for the same. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team