LG Electronics — Moisture/water droplets between top freezer and bottom door

ramani_gunasekar

from Mumbai, Maharashtra

Address:	Chennai, Tamil Nadu, 603103
Website:	LG

Hi, I had purchased this fridge three months back and there has been moisture droplets which has been formed between the top freezer door and bottom door. I don't open the fridge door frequently as well. Technician had re-fixed the door but the issue is still persistent. Vegetables are getting spoilt due to moisture droplets which are formed. I'm very dissatisfied by the way the customer service as they haven't addressed my issue and I have to keep making repeated follow ups. Technicians are not competent. I have been using LG for the past years and decided to purchase this fridge just because of good service and quality of LG, however i'm very unhappy with my purchase after seeing the poor service from LG. I am attaching the photos in this request. I expect that the issue be resolved. complaint number- RNA[protected] Regards, ArunaRamani [protected] [protected]@yahoo.com

+4 photos

Was this information helpful?

No (0)

Yes (0)

LG Electronics customer support has been notified about the posted complaint.

Nov 01, 2015

Updated by ramani_gunasekar It's been a week and there is no response from LG yet.I have just received an acknowledgment ticket number - CN[protected]. Is there any escalation matrix where I can talk to the south zone executive manager?

Related LG Electronics reviews

View all 7058 LG Electronics Reviews

Comments

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Hi Ramani,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team

ramani_gunasekar

from Mumbai, Maharashtra

Hi,

It's been a week and there is no response from LG yet.I have just received an acknowledgment ticket number - CN[protected]. Is there any escalation matrix where I can talk to the south zone executive manager?