[Resolved]  LG Electronics — new air conditioner issue

Address:

400097

I purchased LG 1.5 ton inverter AC on 2nd June from Reliance Digital, Infinity mall Malad. On 4th June, Reliance installation team installed the AC. After few hours of installation, AC started making loud noise quite frequently. I gave a complaint to LG Customer care. Their technician came and checked and reported that the unit is faulty and compressor is getting heated up quickly. He asked me to check with Reliance Service Centre.
After this on 6th June, I called up Reliance Service Centre and complained. After that one technician from Reliance Resq came and visited. When he came, the AC was making noise. He tweaked some valve and the sound stopped temporarily and he left saying it is fine. Within half an hour of his leaving, the AC again started making noise. Then I called up Reliance Resq again and asked them for replacement as I had complained about the product within 4 days of purchase. After that on 9th June, one more senior technician visited my home and did video recording and went confirming to me that my AC would be replaced. But after that I have not received any calls from anyone and they are no answering my phone now.

After this 2 more people from Reliance Service and LG have visited and have clearly noticed the sound. Now one more LG person wants to visit my house.

This is serious. After my money has been taken, I have been given a faulty unit and you are not replacing it. I had purchased same LG model AC from Croma in Infinity mall malad for another room and it is working perfectly well.
I need a resolution for this. My AC needs to be replaced immediately.