LG Electronics — Newly buyed dual inverter windows AC not cooling

Address:

Mathura

Problem statement:
I bought and 2022 model windows AC with dual invertor technology 1.5 ton
on 14 April 2022 after installation of AC we found our AC is not cooling our small room of 12x15 feet when temperature kept at 16 degree fan at F1 in cooling mode for 3 hour

raised complaint but service Centre denied buy telling they cant help you can talk to company directly
My AC is acting like air blower cooler not acting like ac

I request LG electronics that we trust your brand please do need full and please give us refund for AC i bought as the reputation says your action are quick

please find the details below:

1. model no : PW-Q1WUXA.THLG(Windows AC)
2. mobile number : [protected]
3. incident number :RNP[protected] April 20221)
4. Dealer name : value plus
5. city :Mathura
6. pin code : 281001
7. resolution: refund

note :I bought AC on 14th April 2022 but AC got installed on 16 April 2022
therefore complaint was raised on 17th April 2022