LG Electronics — Nexus 5X Motherboard Issue

prasoon.ak1

from Bhubaneshwar, Odisha

Address:

600119

I have purchased Nexus 5X in December 2015 after first release in India. The device was was was working perfectly but it got in to boot loop yesterday. I did factory reset in recovery mode, wipe cach memory and tried - but no luck. I have approached the LG service center in Chennai and they checked it and informed that its a motherboard issue. They told there is no motherboard available for Nexus 5X as the product is stopped by LG. I have spent 32500 INR for the phone and its not fair to ignore the customer just because LG stopped production. Kindly replace the motherboard or do the refund.

Regards,
Prasoon
+91 [protected]

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LG Electronics customer support has been notified about the posted complaint.

May 16, 2017

Updated by prasoon.ak1 Just now I got a call from +91 [protected] asking for bank details for refund. I have requested him to send an email from LG email domain, and I will share the details in email. Let me know if its from LG or someone is trying to cheat me.

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Comments

aditi_h

from Pune, Maharashtra

Any update for you? I am also facing the problem with my nexus 5x.
I saw in their book where they had many such people with motherboard problems and nothing to replace