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[Resolved] LG Electronics — No call back received
I was interested in LG 24ML600S PC monitor. I had some profound technical queries which were not available on LG product page.
So I called customer care and spoke with a representative named Ms. Sakshi. I was disappointed to find from her that LG does not have any pre-sales support over phone and they handle only post sales queries.
However she said she will arrange for a call back within 24 hours from the tech department to address my queries.
I was fine with that approach.
However for a day I did not receive any call back and so I called up the day after again. However I was surprised to find that they had not recorded anything in their system about my previous interaction.
The next person I spoke with had no information and he again said he will arrange for a call back. I asked if you have recorded this in your system and can you give me a ticket number. He did not respond to that and just kept on telling me again and again that call back as been arranged.
This is a reflection of poor accountability, lack of customer centricity and poor professionalism.
I request prospective choosy buyers to stay away from LG. When they can not support pre-sales you can imagine how poor their post sales support is going to be.
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Sep 10, 2023Complaint marked as Resolved
LG Electronics customer support has been notified about the posted complaint.
Aug 08, 2023LG Electronics Customer Care's response Dear Customer,
We understand how inconvenient this could be and sincerely apologize for the same. Please share your contact details with us and we will get in touch with you soon to address your concern.
LG Customer Support Team