[Resolved]  LG Electronics — No Replacement or Repair Provided for Defect

Address:

Mumbai City, Maharashtra, 400058

I had purchased LG LED 42LB5610 in October 2014. It has been less than 2 years and I am facing issue of spots on my television screen.
I had earlier made complaint about this 3 months back after which I was advised to change the LED panel. I decided against changing the panel since I thought this issue is specific to my TV and I can live with the spots for now.
I later visited MAX India store (Landmark group) for some shopping and realized that they had the same TV models and with the same issue. This is a clear manufacturing defect from LG and needs to be solved by LG for all the customers facing the problem free of cost.
We spend our hard earned money in buying branded products like LG to be sure of quality and good service.

I have been writing mails to ‘[protected]@lge.com’ since September 13, 2016 and also calling the customer care number. It’s been almost a month without any proper response. It is clearly visible that no one wants to take responsibility of the same.