[Resolved]  LG Electronics — oled tv

Address:Viveknagar , Chaitanyapur. Sutahata, Purba Medinipur, West Bengal, 721645

This is dr subhratanu chakrabarty
Netra niramay niketan eye hospital, vivekananda mission ashram, chaitanyapur haldia 721645
Lg b9 oled
Date of purchase 20/10/2019
I have got a 55 inch b9 last month. Now it has developed 3 stuck pixel. Had run pixel refresher 2 times. But no avail. I am attaching photographs. Kindly do look into the matter as it was a costly and a very recent purchase to ignore the same.
Ps i have an engineer visiting my place on 3rd december, took pictures of the panel by opening the back cover, (Was not put back in the correct way, having gaps from. Improper fitting) and sent a request for replacement of the tv. Its 4 days i have not heard a thing from them. If this is the quality and consistency of one of the premium tv from lg i would like to regreat my decision to buy the tv and urge everyone who sees this post from refraining buying any premium tv from the lg cause it's not worth the price.. Specially how the after service deals with any issue u face thereafter. Lg u are losing credibility here.

Thanking you
Dr subhratanu chakrabarty
[protected]
+2 photos
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Jan 24, 2020
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Dec 17, 2019
LG Electronics Customer Care's response
Dear Customer (subhratanu chakrabarty),

We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
LG Customer Support Team
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