LG Electronics — Oled tv

Address:

Elisium tower 6 A wing flat no 2204 lodha new cuffe parade

Respecetd sir/madam,

I irfan khan complaint VCP[protected] this is the complaint number had purchased a lg ole tv 65 inch model 65C7 in 2018 July have attached the invoice in the attachment .i have a few queries and i need and answer for the same ive been made to feel like a scapegoat and a victim of racism here.i need an answer to few of my questions here i am not looking for freebies nor i want any service charges to be revoked please answer my queries i am being made to run from pillar to post and nowni strongly feel that i being targeted for being from a minority community please by answering these points i will not disturb Lg india anymore and if i feel the need will go the court of law for justice.



1. Lg india has issued a service order for replacing of 65C7T as the powerboards wer faulty and could have cause damage its mentioned on your website a link and a copy of LG India official statement has been given in the attachment you may just state its LG india official statement yes or no



If yes why was not my powerboard replaced also as due the powerboard failure my entire tv unit has suffered a short circuit and my tv has suffered damages beyond repair.which could have resulted in fire and loss of human life.



2. Is Tata croma your official distributor yes or no and since last 10 days i am writing to you over whats app and various people have contacted me why havent i been given a reoly in th affirmative abouty queries who is mrs anisha shaikh [protected] i was told she is the customer care officer she does not answer her call on the other hand ms asmita parab from Lg she is suppose to be the head of service she sends me an email of quaotation for repairs hilarious and she is rude to another level and when i call back she doesn't reply.



3. Is this the way Lg india works whom are we suppose to contact and what are we suppose to believe in official statements or the emails sent by your outsourced service agents as when we show them official statements from LG india they say i cannot comment and they leave the chat or phone call or when they at our door stating sir will get back and vanish and thats it we keep calling amd meassaging and wait . Mrs asmita parab [protected] mobile number mentioned too does not reply to the statement nor does she reply to the calls yes but an immediate quotation was sent for reparing the TV but not to agree or disagree thanks amsita ji Lg has trained you well



I shall wait for a week before going the consumer court with the above mentioned evidences as i have been made a victim and i am sorry this is a democracy i shall fight for my rights till the end.



Awaiting a reply for the above points .