[Resolved] LG Electronics — Pathetic after sales service : LG refrigerator

[Resolved] LG Electronics — Pathetic after sales service : LG refrigerator

M ManasGanguly from Kolkata, West Bengal

I have purchased LG new refrigerator from BK Roy & Sons, Barrackpore, Kolkata in May 2014. Since Sunday 17th Aug, the fridge is not working. We have lodged complaint with LG service centre on 17th Aug. Complaint No is RNA[protected]. Mechanic attended and informed us PCB is not working. Local service centre informed us . it will take 10 days. We are suffering a lot without fridge. This was one of the costliest fridge of LG we have purchased. They have informed it will take time. We want the fridge should be replaced immediately and new fridge to be given to us or an alternative fridge to be given to us till it is repaired. Manas Ganguly [protected]. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. Aug 23, 2014 Updated by ManasGanguly Complaint No. RNA[protected] is of 17th August. We do not understand why circuit board (as informed by local LG mechanic) is not available in West Bengal. When we purchased this refrigerator in the month of May we have been assured that after sales services is very prompt. Its 6 days passed since the complaint is lodged we have no information when it will be rectified. Even if the part has to come from Delhi it may took 2-3 days but definitely not 6 days. We want this refrigerator to be replaced with new one. We will not be able to wait for such a long period.
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LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Manas,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team

ManasGanguly

from Kolkata, West Bengal

Complaint No. RNA[protected] is of 17th August. We do not understand why circuit board (as informed by local LG mechanic) is not available in West Bengal. When we purchased this refrigerator in the month of May we have been assured that after sales services is very prompt. Its 6 days passed since the complaint is lodged we have no information when it will be rectified. Even if the part has to come from Delhi it may took 2-3 days but definitely not 6 days. We want this refrigerator to be replaced with new one. We will not be able to wait for such a long period.

ManasGanguly

from Kolkata, West Bengal

No urgency is being shown by LG to complain number RNA[protected]

ManasGanguly

from Kolkata, West Bengal

LG is not bothering to service the refrigerator. It is under warranty . Purchased in May '14. Double door. Cost Rs 38000/-. Complaint No. RNA[protected] of 17 Aug. If thy are unable to service. It should be replaced immediately.