LG Electronics — Pathetic service; horrible gawar technicians; see video

Address:

110096

Hlp no: oa 024147 (Amc no.)
Hirak choudhary
Lg ac model lsn5bw5nt6
Serial no: 006nlus003198

(Account details attached)

Our journey with this particular ac started back in the year 2010 and since then it's been a downhill dive to the lowest form of customer service one can experience.

First of all, this ac is a defective piece which has been giving us issues right since the beginning. Every year we book anywhere between 2 -3 complains which result in changing a part or repair of an essential part in the machine.

Second of all, these issues only get worse due to the sheer incompetence the technicians bring in with them. The franchise these guys come from is run by an extremely rude and uncouth man called, mr.. R.K. Taawa.

The current issue(S):

About 2-3 weeks back we filed a complain for cooling issues like we do every year in the beginning of the season. The technician without even checking for any leakages simply fills in the gas and goes away. And like you've already guessed, after a few days all the gas leaks out. This new technician called arif along with satish paul come in yesterday and do a check to which they discover two major defects (Again this season) for which the parts need to be changed (Condenser coil and something else i don't remember). Arif also very confidently mentions that, it's the last technician's fault and he should have checked for leakages before filling in gas. Now due to their mistake (Which they've been making since the very beginning) i refused to sleep in this heat and asked him to fill in gas till the time the part is available, to which he asked me to call his boss mr.. R.K. Taawa. Once i told mr.. Taawa the issue and asked him to fill in gas so that at least we can get some amount of cooling from the ac, the big boss rudely replies "nahi, gas kya free me aati hai? Garmi me sow aap". Post this he hangs up on me. By far the rudest guy i've ever come across (And you have this guy as your partner lg? Really?). Anyway, this is just the beginning of what you're about to see.

Just like the last technicians who showcased their incompetence by filling in gas without checking for any leakages (Who does that?), arif and satish paul were no exception to the trend. Arif spoke to his colleague over the phone and informed me that the parts will be available by monday, which is today. He said "yes, it will be available tomorrow". Anyway, so now these guys are about to leave and satish paul is in the last stretch refitting the front panel of the ac. I see him banging the panel very hard to fit it in. It was like watching a blacksmith trying to straighten an iron grill. And just as i assumed, with all that banging and manhandling, he had messed up the display of the ac, which was working just fine when they arrived.I started recording this video (Video link: https://jumpshare.com/v/fhhvgz2yciemf4oko4ab ) the moment arif got up on the ladder to fix the damage done by satish. This is something i have never done before but now i realize should have documented my every interaction with these technicians. This 8.06 minute long video is the perfect example of what i've been dealing with all these 6 years. This video not only shows their incompetence and general lack of basic knowledge of the product but also the rudeness and the lack of any sensibility on how to talk to the customer. At 4.17 mark in the video that loud noise is satish paul banging the remote on a plastic chair (These are the kind o[censored]ncivilized halfwitted loonies i've been dealing with).

Now here's the thing. This isn't a public video, nor do i intend to make it so. This is only for your consideration. The ac you have given me is nothing short of junk and merely changing two more parts won't solve anything. This has become a trend for every season and honestly, i can't take this anymore. Hence, i would really appreciate if you would replace this ac with another one (A non defective piece), failing which i'd be compelled to make this video public. My youtube channel has some 300, 000 subscribers and i also know other youtubers who'd be happy to share this video on their channels too. Besides youtube, we have our good old facebook share too. I'm sure people will be interested in seeing some 'reality' after having seen your glamorous commercials on tv. Along with this i'll also take this to the consumer court for all the harassment i've been through all these years. But like i said, all this could be avoided if you replace this junk with a new ac (That is not a defective piece). Looking forward to hear back from you asap.

Thanks,
Choudhary

Video link: https://jumpshare.com/v/fhhvgz2yciemf4oko4ab