[Resolved]  LG Electronics — Pathetic service support.

Address:

Gurgaon, Haryana

LG split Installation I'm Mohan and my contact number is (+91)[protected]. I was moved from Mumbai to Delhi so dismantled my Split AC by calling LG representative. It was moved thru movers and packer with proper packing. On July 6th 2014 I logged a service request for installation by called LG Customer care number [protected] . Request ID: RNA[protected] On Wednesday 9th July 14 one engineer came he opened the complete unit and told he was getting current from it so can’t install. After 3 hrs another engineer came, done physical check, made a call to his supervisor and gone away. Thursday 10th July 14, another gentleman came and said that the union has been cut by that engineer while removing the unit and complete gas refilling needs to be done. It was socking to me as de-installation was done by LG engineer only so I had a word with Rajesh [protected] but as per all of them it was not them so they are least bothered for it but will charge the amount. Friday11th July 14, same engineer came who came on Thursday and start installation and after few hrs he said the flap of the unit is broken. My concerns: · The installation & de-installation is being done by LG then why this substandard work. · Why the mechanic was unable to find the issue and not updated on damage on day 1 whether its flap damage or anything. · The flap was broken by the engineer who came on first day while opening the unit otherwise he would have raised the concern. · It seems that the cut at union was intentional so that while reinstallation they should get good money. Why nobody from LG is following up/mechanism to address it because as per them it’s not their team so least bothered about who & how it go