LG Electronics — Pathetic services and performance

In Oct’19 I had purchased LG 43” Jazz LED TV and exact after 2 yrs. in Nov’21 it’s display stop working. I had raised issue on very same day(complaint no-RNP[protected].
Their engineer visited my place and just see it from outside he said that it’s LED got damaged which needs to be replaced. I asked him about the reason of this damage but he doesn’t have any answer. He only said that just like LED bulbs TV LED also have max to max 3-4 yr of life but your LED got damaged earlier which means this issue will re-raised after every 2-3 years.
After this I asked the cost of that part then he said it’s around 6k but I will see and try to reduced at my level.
After all these things I had raised complaint and reported the same issue on LG website where I get complaint no-VCP[protected]. But no solution provided.
Then I have to raise the issue(service request no-GCP[protected] at LG MD desk where I got a mail confirmation that my problem will be resolved very soon and your area service manager will contact me but till now nobody call me.
After 1-2 days later I only got a call from LG engineer who earlier visited my place and he said “Sir your part is reached to us can I come to change it”, his supervisor was also on line then I informed him that I had already raised an issue with your higher authorities and I want to get the unit replaced or change the part without any cost as I am fed up with your services. Then he said no sir you have to pay the charges I said what are the charges then today he said price is around 3-3.5k. His supervisor also said price are changes he might be not aware.
Now question is that LG is a big brand but there staffs are not even aware about the costing of service, there was a huge difference between 1st and 2nd quotation.
Now I need a simple request that my unit will be replaced as I am fed up with the services and performance of LG. This type of services are waisting time of people and also giving a mental trauma after purchasing these high value products.
Was this information helpful?
No (0)
Yes (0)
LG Electronics customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    LG Electronics
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    LG Electronics Phone
    +91 12 0256 0941
    +91 12 0256 0940
    +91 12 0256 0900
    LG Electronics Address
    P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
    View Full Information