[Resolved]  LG Electronics — Poor after sales service by Al-lite Electronics, Mapusa, Goa and LG Customer support

Address:	North Goa, Goa, 403507
Website:	LG Electronics

I had purchased a LG refrigerator Model No GL-B282SMPM from AL-Lite Electronics, Mapusa, Goa on 29/04/2016 vide bill no 1858. The refrigerator started giving problems within a year. The freezer section is not working at all. On 07/03/17, I had complained to AL-Lite Electronics for the problem. My complaint no was RNP[protected]. A service engineer(SE) named Azhar visited my place, only inspected the freezer and left. After two days, another SE named Jalal visited and replaced the cooling coil. The freezer thereafter started working but not upto its optimal level. Water was not getting freezed even after 12 hrs. Disappointed with the service rendered, I contacted the customer care, who then sent another SE named Mudassir who only inspected the freezer and left without attending to the problem. From that day, they are not entertaining my calls at all.