LG Electronics — Poor customer service for damaged equipment that needs replacement

Address:

Ernakulam, Kerala, 683106

On 9th august 2015 we purchased a refrigerator worth almost forty thousand rupees.the fridge stopped working on 8th october i.e after hardly 2 months o[censored]se.complaint was registered immediately (RNA[protected]. after 7 days and contacting the customer care and service center innumerable times a technician came for repair. he reported that the pcb was damaged due to power fluctuation even though no power fluctuations have affected our apartment building for atleast the last 5 years.and also the label on the product clearly specifies that it is protected against voltage fluctuations and that stabiliser isnt required. later on there was no follow up from the service center and they also refused replacement of the product quite unreasonably.its been 20 days since the fridge stopped working and the problem still hasnt been resolved.the responses from the service centres are worse than unsatisfactory.