[Resolved]  LG Electronics — Poor Performance of Outdoor unit of Split type Air-Conditioner

Address:

South Andaman, Andaman and Nicobar Islands

We have Desalination plant installed in Port Blair, Andaman & Nicobar Islands, for the plant we had purchased LG 1.5 ton split AC on 1.5.2011, model no LSAFR2 / 1.5 Ton On 21.2.2014 found AC cooling was not proper, and we approached your authorized service center named Universal Care, based at Port Blair, on contacted, Engineer visited the site for E&R, after checking full unit he said, outdoor unit condenser tube was damaged and leading to gas leakage. As per their recommendation out door unit condenser tube was completely replaced which costs Rs 5500.00 vide bill no 17051 dated 4.3.2014 Again on 03.09.2014 found AC not giving satisfactory performance and indoor unit showing fault ‘HI’ in display, same was reported to Service Center, engineer visited the site, checked and suspect out door unit having less gas and same need to take shop floor for further inspection. After thorough inspection at their shop floor on 10.09.2014 they given the feedback that the condenser tube was damaged and need replacement. When we asked your service center for warranty replacement as the part was failed within a period of six months, they said we always using original spares parts which is procured from OEM (LG ) and there is no warranty for spares which was supplied, they cant able to convince us, if we are replacing the condenser how long it will work. At this level we/our company can’t effort for such expense in defect rectification like this in frequent intervals. And also we never expect such poor quality of materials from your good organisation. Pls revert on priority.