[Resolved]  LG Electronics — Problem with LG Television - Model No 7780

Address:

No 224, Sri Sai Krupa, 5th Main, 1st Phase, BEML Layout, Kamalanagar, Banglaore - 560079

Date of Purchase - 21st August 2020 @ around 7.02 Pm
Date of the incident - 15th April 2021 @ around 7.30 Pm
Model Nimber - 43UM7780 - LG (Serial :GAM 008PLBL100709IN)

Unilet Stores - Contact Number - Mrs Aishwarya - [protected]
LG Technicain - Mr. Sathish - [protected]
LG Manager - Mr. Chandan - [protected]

Desirable resolution- Replace with the New TV or to Refund the amount.

We have purchased one LG TV through your distributors by Name Unilet in Rajajinagar - Bangalore on 20th August 2020 & On 15th April 2021 @ around 7.30 pm suddenly it started getting Horizontal & Vertical lines, we immediately contacted the Unilet Shop to register the complaint & after repeated calls on 17th April 2021 they have sent a technician to check.. he verified and told me it has been physically damaged & I told him if it is physically damaged there should be some scratches on the panel board or the beading of the television should have some variance on panel board as well, technician checked, he was unable to answer my questions...and he told he will get back to us by evening.. after repeated calls he gave his superior number Mr. Chandan, Spoke to him as well, He told me that was physically damaged and they cannot do any thing and i told him we are going to log a complaint in consumer forum, he told us to go ahead.

Being a loyal customer to LG, Using LG Refrigerator & LG Washing machine, Never expected this type of response from LG Customer Service.

kindly let me know how should I take this issue. Thanks