[Resolved]  LG Electronics Pvt. Ltd. — Frequent appliance failure and very poor repair service

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Kottayam, Kerala

We made the mistake of purchasing a range of LG products costing approximately Rs 3 Lakhs on retirement and settling in Kottayam, Kerala. Unfortunately, we have had the following items stop working:- 1. In the month of June 2013 our refrigerator, LG DIOS 567 L217BSXV costing Rs 73, 780/- stopped cooling and it took LG eight days to fix the problem. We had to shift our frozen products elsewhere during that period. 2. In October 2013, one of our split ACs stopped cooling and it took 14 days (including 2 days when we were out of station, which was informed to LG service) and four visits by LG technicians to fix the problem at a cost exceeding Rs 5, 000/-. This particular AC was used for less than ten hours totally. 3. Now we our TV, LED LG 32 inch 32 LM6400 (costing Rs 52, 700/-) has stopped working and we have approached LG service. We hope not to have to wait for repairs indefinitely again. We use these products carefully and there would be no reason for any damage as a result of misuse. I can only presume that LG is supplying sub standard products as I find such frequent damages most unusual and detrimental to the goodwill of any decent company. I am sure everyone will agree that this rate of failure is very unusual.