LG Electronics Pvt. Ltd. — LG AMC

Address:

Mumbai City, Maharashtra

We have a 2 ton LG split ac, which is under an AMC with LG electronics- Gennext services. This AMC has proved nothing but disastrous and disappointing. We have had multiple issues with the service center. To start with they do not respond to calls to come and check the ac until they are yelled at. And when they do the only reason for a non working ac seems to be "no gas". Evidently that is the only thing their technichians are only qualified to say In September the ac was taken the ac for a gas leak and kept the ac with them for 15 days- apparently the workshop was being shifted and thus the issue. Once we got the ac back, in October there was an issue of no cooling. we followed up for 12 days to get a check / pick up done. Again it was a gas leak. This time the ac was taken for a week. And in November the ac was again not working. This time the technician says a "gas top up is required", when we ask why it happened he tells u "its anybody's guess" so the ac was taken away for a top up again which lasted up a week and now the ac is again not cooling. One tecnichian came looked at it on 3rd morning and said senior will come- apparently he could not figure the issue and stating as issues for the 4th time since September would become too obvious on what kind of rougues they are being. However no senir has showed up and calling them is futile as we are only getting dates for pick up we need this issue to be addressed as we now fear that parts are changed / damaged on purpose by them. the compressor seems to have been changed for a shody one