LG Electronics — Re: Pathetic Service for Refrigeration done and now no response

Address:

Vadodara, Gujarat

Dear Sir, Regret to inform you that we had purchased the Lg Refrigerator in May -2012. But the compressor failed within two years. We had complained more than five times to your call centre. Then last week after 3 days your local service provider Mr. Shailesh ([protected]) send a person, which was not within the stipulated time frame of 24 hrs. His name was Mr. Kadir ([protected]). He changed the compressor and filled the gas. For a few hours it worked and then it stopped working. We again complained to your call centre on Friday. The same false service claim of attending within 24 hours was given. We then contacted Mr. Shailesh on Saturday who promised to send the person on Sunday, but no one turned up. Then on Monday he gave a bizarre reason of his own staff Mr. Kadir not picking up his phone call also. How on earth can Mr. Shailesh manage customers if he cannot manage his own staff. Again he promised to send till 7 p.m. on Monday but till today no one has turned up. Then we tried to contact Bhavana Patel your so called Customer Care Executive but she did not answer also. Every time they told that it will be attended within 24 hrs or 48 hrs. I think they have crossed their limits and have surpassed 7 DAYS….! India is behind in Customer Service and Underdeveloped because a Company like yours and the Team like yours is responsible for this. If this would have happened in your house or your relative’s house will this thing happen? NO! But because we are ordinary customers, we have to suffer. This letter is written by the undersigned who is a Corporate Trainer in the field of Human Resource And Management since last 21 years. You have provided me a case study which will benefit the Managers in the Corporate world. I don’t know how you will respond to this letter because I have lost all hopes, but still if you have slightest humanitarian approach you will solve my problem. Or else I pray Almighty God to give you enough strength to withstand the pain at last breath of your life, if at all you believe in Theory of Karma. May God Bless You and Your Team with proper understanding? Sincerely, Manan Buch Mobile: [protected]