[Resolved]  LG Electronics — Refridgerator service

Address:

Chandigarh, Chandigarh

I have a referidgerator Model: GC-P217BSJV, S.NO. -103TRAR00064 The booster pump water inlet pipe was leaking and burst due to excess pressure on the pump, probably due to faulty pump valve. The first visit was made by the LG technician on 2nd Sept 2014. Even after explaining him the problem, the technician did not have an idea about the problem. He only fixed the PVC pipe and took 581 rupees as his visit charge. Same day the pipe burst again and when the technician was called on the number provided by him, he asked me to contact the costumer service. The customer service was contacted thrice within next one week but no one visited to rectify the problem. After numerous calls to various parties, the same technician named Mr Ravi visited on 10th sept 2014 with his senior at around 4PM. The senior explained him the problem and also told him how to rectify. Mr Ravi left again and promised me to visit the next day on 11th Sept 2014 (today) so that he could replace the faulty parts and test the pump while the water supply is on at 6.30 PM. No one has visited me so far and I am angry like hell. First visit was prompt because It was charged and for a 2 minute job I was charged 581 rupees. Thats fine but just because the recurring problem exists, no one is ready to visit again. I wish to take up the matter with consumer court.