[Resolved]  LG Electronics — refrigerator bought stopped to cooling in same day

My self abhishek r singh contact no [protected]. It is my painful duty to inform that i baught one lg refrigerator from snehanjali mira road, it is very disgusting and highly irating to even mention that refrigerator delievered to me was stopped to cooling in same day
It was noticed next day that refrigerator stoppped to cool then i immediately called their customer care and informed about this incident, they addressed my complain and send their engineer to detect the problem, and they informed us that the cooling machine is not working, then i insisted that pls replace it since it is delievered yesterday only and stoopped to work they told my it will take 7 to 10 days since they hve to follow certain process.
I would like to ask this reputed company what kind of process is this where product get delievered in 2 days and replacement process takes 7 to 10 days and what process they are following before sending their products to customer that it stopped to work in one day, what ever food i kept inside the refrigerator got spoiled and i hve to manage for 7 to 10 days more without refrigerator since my older one was also taken by them. No body is ready to listen to me rather then listening to me it goes to counter argument to hide their mistake. Being a customer what is my fault? Where i m wondering here and there and no one is ready to take my request to deliever new one at the earliest. If it is not replaced today i will approach consumer forum and social media