[Resolved] LG Electronics — Refrigerator defective product

Lauv Lahoti

from Ernakulam, Kerala

Address:

600010

We had purchased a fridge which was defective from the date of purchase we registered a lot of complaints for replacement and every time they came for service and said if it does not get rectified we will replace it but the problem still persist. Now I want a replacement immediately.
RNA[protected]
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These are the complaint numbers none are resolved. I have got mentally harassed. All our vegetables kept getting spoiled.

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May 20, 2017

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2016

LG Electronics Customer Care's response Hi Sir / Madam

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

Sep 18, 2016

Updated by Lauv Lahoti [protected]

Sep 18, 2016

Updated by Lauv Lahoti We had purchased this on 24/09/15 and our first complaint was on 15/10/15. Every time we raised a complaint your service guy said he will rectify it and if not we will replace it. But neither happened. Also we are helpless and forced to go to consumer court. Raised 7 complaints so far and none of the time it has got resolved. We are very dissatisfied. This is not fare we got a new product and it's defective and your person even replaced the spare part still not rectified even after so many complaints you didn't want to replace it. That's not right. Problem was from day one. We are mentally harassed and all our vegs got spoilt.

Verified Support

Sep 19, 2016

LG Electronics Customer Care's response Hi Sir / Madam

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team

Sep 20, 2016

Updated by Lauv Lahoti Your customer service guy is calling and wants to repair it again. But how many times you want to repair. This is not right.We want replacement or money back and not repair. Last 7 times spare parts changed and repaired. Still problem persist.What is the guarantee that problem will be resolved.

Sep 24, 2016

Updated by Lauv Lahoti Just got a single ring missed call and after that Your Service Request RNA[protected] is closed.( Reason : Customer cannot be contacted ) & charge collected Rs 0/-, for further assistance call LG on[protected]
That's a good way to fool costumers

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Comments

Lauv Lahoti

from Ernakulam, Kerala

Your customer service guy is calling and wants to repair it again. But how many times you want to repair. This is not right.We want replacement or money back and not repair. Last 7 times spare parts changed and repaired. Still problem persist.What is the guarantee that problem will be resolved.