LG Electronics — Refrigerator issue

Address:

Mumbai City, Maharashtra, 401107

My complaint no : rna[protected].

I had logged a complaint on the 7th of june 2016, with regards to the freezer gets excess chilled forms ice & the cooling does not pass down, thereby spoiling all the products in the fridge.

An engineer (Narendra) visited me the next day & did not do anything much to resolve my issue but just checked & said he needs to order for some heater plate & which will take 02 days to resolve the issue & he took rs. 500/-

On the 10th june 2016 he called me in the evening when i was in office & informed me that the part is come can he come to install it, i informed him i am in office today but i will make provision for tomorrow, to which he informed me that there will be another engineer coming. I told him ok.

Till 17th june 2016 when i had no revert from him & my issue still persisted i called him & he informed me that my issue is closed & i will have to call again on the customer care & then call him. Which i did, i was again given a tat of 24 hours. I kept following up the whole of (18) saturday until (19) sunday with narendra (He mentioned he has not received the complaint yet) & the customer care which informed me that same day the agency has accepted the complaint.

After which i was able to get in touch with reshma (Floor supervisor) who helped me by putting the area service manager on call & pushing narendra to come & resolve within an hour by 13:20. Narendra came by 15:45 until which time we were just kept waiting.

After coming he just opened the fridge & informs us that there is a drawback if he installs the heater he will have to cut open & join wires & in moisture we will see sparks in the fridge. After hearing us we just informed him in that case if there are sparks & we are at risk what is the alternate & if this was the scenario when he came on the 8th june why did he not highlight this to us & waste so much time. He had no answers but just said he is trying to speak to his trainer & will get back. His trainer called him & informed him jot to do any work in such risk just come back & get the copies & picture & he will highlight to lg company.\

Till today i am waiting for my issue to be resolved. Without a fridge (Which i have purchased for 44000 & not at all used so much) operational in the house. Let me know if there is any one who can understand my concern & help me resolve. (We have been a loyal lg customer & have a lot of lg products in all our houses based in dahisar/mira rd/vasai/andheri/worli) but we are facing such kind of treatment from lg.

John pinto
[protected]