[Resolved]  LG Electronics — refrigerator not working and spare part not available

We bought lg refrigerator gl-d292jpfl in may 15. Since last 1 1/2 month, cooling does not happen in fridge. After repeated complaints, lg service team came, took the fridge. The service people said machine has internal board problem. As that particular part is not available; the fridge cannot be repaired and we need to buy a new fridge. We got a call again saying that lg will pay only 35% on the bill amount. As a company if you cant provide the spare part, you need to replace the fridge free of cost. Is this the problem of the customer? Need your response for the same.

Sincerely,

Sowjanya