Lg Electronics — refrigerator not working and spare part not available

 
1 Review
India
 Sowjanya Adusumilli on Mar 20, 2019
We bought lg refrigerator gl-d292jpfl in may 15. Since last 1 1/2 month, cooling does not happen in fridge. After repeated complaints, lg service team came, took the fridge. The service people said machine has internal board problem. As that particular part is not available; the fridge cannot be repaired and we need to buy a new fridge. We got a call again saying that lg will pay only 35% on the bill amount. As a company if you cant provide the spare part, you need to replace the fridge free of cost. Is this the problem of the customer? Need your response for the same.

Sincerely,

Sowjanya

Complaint Status


[Mar 20, 2019] LG Electronics customer support has been notified about the posted complaint.
Verified Support
LG Electronics Customer Care's response, Mar 22, 2019
Dear Customer (Sowjanya Adusumilli),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
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    Lg Electronics - refrigerator not working and spare part not available