LG Electronics — Refrigerator replacement

You are not alone. I am having a very similar experience. We bought a new LG refrigerator in late August 2021. After our food started to taste bad, we realized that the upper compartment was not staying cool enough. We went out and bought a refrigerator thermometer to check the temperature. Turns out that the 36 degree temp displayed on the outside of the door means nothing. Inside the refrigerator, it was 50 degrees. We had to throw out a lot of food. We called for repair service on Sept. 12. Someone came out to repair, but he said that he didn't have the part. A day later, the repairman called and said the part was 'backordered, ' and they would have it by Sept. 26. That did not happen either. Here it is 2 months later and still nothing. Several times, Home Depot has called LG on our behalf and has suffered through many extended "Hold" periods, only to be disconnected in the end. One time, after being transferred to many different numbers, we actually got a real person on the line---BUT but the connection was bad and filled with static. So the LG Representative said he was going to hang up and call right back. He did NOT call back. About 3 weeks ago, one of the online LG Representatives said he was going to send a replacement authorization (RA) to Home Depot--so we could get a different refrigerator. That never happened either. So far, nothing ever resolves; nothing ever moves forward. This experience with LG has been nothing but stress and complete frustration. They don't care. The only thing LG was quick to do was take our money.

Dear Customer,

Sorry to know that your experience with us was not a pleasant one. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team