[Resolved]  LG Electronics — Refrigerator service request RNP[protected]

Service request no. RNP[protected]

Hello

Before I share my worst ever experience with LG service team in India I would say "No company can survive or grow if customers are ill treated" "Only growing formula is to serve and keep customer as focus".
I am Sanjay Agarwal NRI and recently moved to India to support family and WFH. Me and my family have been great LG products lover from long time and always appreciated quality and support in the past. But my last couple of incidences with service team have been terrible, super bad, misbehaving, non-cooperative. Day by day service is becoming worst ever and staff misbehaviour instead of support is growing. Yesterday I lodged a compliant for refrigerator not working (in this hot weather its really hard to survive with kitchen stuff) and even after 24 hrs nobody communicated or given any timeline to support. Despite making several calls one is to another finally reached the person (Mr M S shiddiqui) he was showing attitude and reluctant to repair and telling the problem. Just said its old model and SN are not clear so wont be doing anything depsite having bill copy and refrigerator SN shows its still in warranty. He just misbehaved and also when I talked to his boss (Mr Anurag) he downgraded me and reluctant to fix and not supported despite I mentioned what is the problem and I will escalate if not being supported. I got response its big company nobody will hear your voice we work in our own style and timeline. In general among my friend circle also people reported same super bad service by LG in India. Please take strict action and work towards resolution and win customer's trust back. I am financially fine so not a big problem to discard the product and buy another (surely not LG). I am just writing so that management should be aware and should improve service department. Not everyone will throw away and buy rather hope LG service departmnet to fix the problems. Looking forward to hearing back as a resolution towards customer's satisfaction and LG company quality improvement as well.