LG Electronics — :- repair of lg led tv or replace 43lh600t lg led tv -req - reg

Address:	506001
Website:	www.lg.com

The LG ELECTRONICS INDIA Pvt Ltd
Sir / Madam
Sub:- Repair of LG led TV or Replace –Req – Reg.
Ref:- 1) LG TV 1st Complaint Booked on[protected]RNP[protected]
2) LG TV 2ND Complaint Booked on[protected] RNP[protected]
3) Message to LGEIL on[protected] regarding my complaint of repair of my LED TV.
4) Message received from LGEIL on[protected], that we acknowledge your concern and we have forwarded it to our branch office in order to take immediate steps in this regard.
[protected] : The LG Technician from Nandani Electronics, Hanamkonda, Warangal and taken Photos of TV screen. ( But no information about this is received till now)
6) LG TV 3rd complaint Booked on[protected] from dealer Anil Electronics, Hanamkonda, Warangal - RNP-[protected]
7) LG TV Customer care Operator spoke to me on[protected] from [protected] and connect to me to Manager Nanadani Electronics, Hanamkonda, Warangal but he refuse to repair the LG LED TV or Replace the TV Screen as the warranty is not applicable and suggest me to purchase new panel.( Complaint no.[protected] dated[protected]
8) Your LG customer Care operator told that he is not having any information about the Extended Warranty Card also tell me to send the two years warranty card photo by mail. Complaint No.[protected] dated[protected] Complaint closed)
9) lge.com message Sent on[protected]
10) lge.com message received on[protected] that[protected]Reply to
Customer Enquiry[protected]

I have purchased 43LH600T LG LED TV on[protected] @ Rs.42000/- from Anil Electronics, 1-8-598, Nakkalagutta, Warangal-506001(TS). On[protected] the TV appeared with dots on left side of TV on giving complaint the Nandini Electronics, Hananmkonda technician came and told that there is a small crack inside the TV and it will not come under Warranty, you have to purchase panel @ approximately Rs.20, 000/-.
Sir, The TV is mounted on a wall therefore not able to be easily touched or knocked over.
My version is that on several complaints to the Nandani electronics denying that the warranty is not applicable to me, but the reason is not explaining to me. The panel i-e screen Photos Taken by the LG technician on[protected] and then what is the report, whether it is our fault or company fault or my fault not explained to me. The LG is International company and they can test the fault whether this is our fault or manufacturing fault. If it is our fault then give the test report to us. I have one more Warranty card i-e LG (Life’s Good) Khushiyon ka Upgrade (2 year Warranty) Extended Warranty Card No: DEW16 – and No: 6247695. In Warranty Card it is clearly mentioned in the below that “terms & Conditions Apply, This extended Warranty offer is Applicable from 1st September to 30th November-2016 and I purchase the TV on 27 October 2016.
Usually a crack on the inside of the TV Screen is considered a thermal crack from Heat (an internal failure ) not impact damage.
I am not using this TV since when it received the dots and until I will not receive any solution from LG Company. The Proof should be given to me whether warranty is not applicable.
Nearly two monts over but no solid action taken by lgeil.
I once again request lg tv to repair or replace the panel i-e screen in warranty period.
Enclosures: Anil Electronics Receipt and Extended Warranty card Photo Copy and complaints filed messages.