[Resolved] LG Electronics — replacement for lg refrigerator | |
I bought my lg refrigerator (308 l, model no: gl - 1322rp24/2017) from johnlyn enterprises, margao, goa on 16/3/2017. From the day of installation water droplets are being formed on the outer, lower surface of the deep freezer door. I have complained innumerable times and my latest being with complaint rnp[protected] dated 10/08/2017 and rnp[protected] dated 14/08/2017. I have being given countless visits first by your junior technicians, followed by senior technicians and then lg engineers. They have manipulated, tested and tried with no success. They have even taken several photographs and made me wait for reports from higher authorities with no solutions till now. Now my patience has reached its limits. Kindly let me specify the problem with my refrigerator is from the day of installation and it is a manufacturing defect and not a technical problem. I have given you sufficient time of 6 months to experiment on my refrigerator like a guinea pig. It never looks a new product, in a new mess every time your technicians and engineers worked on it. I will not be entertaining you any longer. My refrigerator is in warranty period and i seek a replacement with a new unit to the earliest. Was this information helpful? | |
Oct 11, 2017 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. Verified Support Aug 30, 2017 LG Electronics Customer Care's response Dear Customer (drgsalunke), We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern. Regards, LG India | |
 2 Comments | |
Comments
Your employee has refused installation and removal of already existing stand with the word i do not have time to install it...it seems you people are saying the customer should not have any led before we buy from you...that was clearly shown with irrespect and behave of your employee.
Product-32" led tv
Rai enterprise jalandhar
Product-32" led tv
Rai enterprise jalandhar
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also One of technician told me that every new model of LG refrigerator has same problem. But I could not understand, if it is true then why LG is not taking any action to resolve the problem from roots.