[Resolved]  LG Electronics — Replacement require for my refrigerator

Reference No : GCP[protected]
Date : 16/08/2022 14:43 08
Type of Inquiry : E-mail to CEO

Refrigerator Model : LG-REF/GL-M472GSHMSV (420 Refrigerator)
Date of Purchase : 09.03.2015, Demo and Installation Date : 16.03.2015
Purchased from : Reliance Digital Mall, Nizampura, Vadodara
Faced Problem :
a. Replaced Compressor in the year 2018.
b. Again cooling problem raised in July’2022
My complain dt. : 15.07.2022
Your Service Engg. visited on 16.07.2022 – Checked PCB, it was OK. Call continue for Compressor.
Your Service Engg. visited on 23.07.2022 – checked compressor, it was failed, your Engineer told your refrigerator is in no warranty, rusted so we can’t change. Your Area Manager, Branch Manager told it is not repairable (give in scrape) and purchase new one.
My complain continue with LG till today because compressor is in under warranty.
Your Service Engineer again visit after re-approval of compressor on 06.08.2022, he checked every thing again found leakages from 03 places of condenser (one is in joint, second and third also near joint). He told me we can repair only risk of customer. (customer have to pay amount (around Rs. 6 to 7 thousand) for condenser for trial and observation, no guarantee if fail. It means LG playing gambling with customer). Your Area Manager and your technician also told that if we change as per request of customer, they asked in writing from customer that in future raised same cooling problem customer will not claim.
Your Service Engineer again visited on 16.08.2022, (Chargeable basis) today also told that not repairable.
My refrigerator compressor is in under warranty, and if fail under warranty period, customer have a right to get replacement from LG.
It means, LG totally blackmailing to customer and one type of harassment to customer.
Now, I want replacement of whole refrigerator. Kindly revert back.
If your positive response not recd. by me within 2 working days that means you are not interested to give replacement and LG forcing me to lodge complaint in consumer forum.
[Service Request No] RNP[protected]