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[Resolved]  LG Electronics — Request a Refund - Refrigerator

Request No: RNP[protected], RNP[protected]

LG service representative confirmed, LG refrigerator not working due to Compressor (10 years warranty) and Board failure.

Customer support provided the contacts ASM and SM but they are not responding to the calls.

Ch.Kalyan Srinivas (ASM) - [protected]
S Vijay (SM[protected]

Item: LG 471 L GL-T502FPZU
Purchase date: 20/04/2019

LG service is delaying providing the refund. Kindly help to solve this problem.
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Jan 11, 2022
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Dec 03, 2021
Updated by asp.anjan
LG Ch.Kalyan Srinivas (ASM) took the Refrigerator Bill we recently purchased a different brand (Lloyd). Not sure how long their DP process will take.
Dec 03, 2021
Updated by asp.anjan
LG Ch. Kalyan Srinivas (ASM) took the Refrigerator Bill we recently purchased a different brand (Lloyd). Not sure how long their DP process will take.
 
Ch. Kalyan Srinivas (ASM) is rude and provides the worst service. He doesn't even know the process of DP.

I didn't expect this kind of support from LG. LG is trying to frustrate the customers without resolving the customer problems.  

Verified Support
Dec 11, 2021
LG Electronics Customer Care's response
Dear Customer,

We understand how inconvenient this could be and sincerely apologize for the same. We have made a note of your complaint number. Our concerned team will get in touch with you.

Regards,
LG Customer Support Team
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