LG Electronics — Sending non authorized persons for repairs

Address:

Chennai, Tamil Nadu

Dear sir,


This is mohammad jeelan from chennai from past 2 months we are facing the issues with LG Customer service.

For servicing Lg people are sending for non authorised persons for repairs and they are providing the duplicate bills.

one time they have sent one authorised person from LG then we came to know that the bills which we have are duplicate.

Process which we are doing for complaint is

1.We are dailing the customer care number of LG[protected].

2.They will take the complaint and they are assigning the people who are unauthorised and they will tell us that people will reach your address in 2 to 3 days.

3.Like wise we have lodged so many times but no use.

we have lost 10, 000 because of the improper service.

Once we piad the amount for unauthorised persons they issued duplicate bills and if any problem comes agian then they are saying that they will come and check.But when we are getting the problem we will try to contact the persons then they will send to other guys who will be authorised/unauthorised they will again ask the amount to repair.

Two weaks back they have taken our LG AC to the workshop they repaired it and they have taken amount for gass filling in advance. Now they are telling that for gass filling they will come in 24 hrs or 48 hrs.but today is 17th day they did not come yet.

Please help us we are fed up with this LG service.


Regards,
Mohammad jeelan
[protected]