[Resolved]  LG Electronics — side by side refrigerator with water dispenser

Address:

houe 1 road 16 east punjabi bagh, New Delhi, Delhi, 110026

This post is reagrding the misbehaviour and disappointing service by lg company and their engineers.

Concerned lg engineers

- karan dhingra ji (Manager at lg) - [protected]
- pradeep ji (Service engineer) -[protected]
- gulab ji (Service engineer)- [protected]
- ajit singh ji (Service engineer) - [protected]
- kapil ji (Service engineer)- [protected]
- abhishek ji (Service engineer)- [protected]

I had a demo of my lg fridge on 31st may 2019
For the next 48 there was no cooling in the fridge. I called up on customer care and an engineer visited and reported that the pcb is not working properly.
But the follow up was not taken. I again registered a complaint and again an engineer came and said compressor is not working. Then thankfully the compressor was changed.
I started using my fridge normally.
A day later the issue of 'no cooling' still remained and now another problem popped up - the ice in the freezer was melting after few hours of freezing. I again called up on customer care and again the engineer came. This time they said the gas is choked. He refilled the gas.
But both the problems still remained same.

This time i talked to lg manager mr. Karan dhingra reagrding my problem and he promised that he will settle my problem completely this time and i don't have to call for help again and again.

Thankfully
The engineers came, did their procedures to check if the product is ok or not.

Now here comes the twist.. 3 engineers came in a period of 5 days and sat for around 3 hours straight to check the temperature reading.
All 3 of them accepted infront o[censored]s that 'there is a problem with the product and that the product is not getting its right temperature i. E minimum of -14 degree celcius '. The 3 temperatures came out to be -4.9, -5.7 and -6.0 respectively.
Inspite of accepting the fault infront o[censored]s, they were not reporting the same to the company and were not accepting infront of them.

Strange right?
We felt the same.
Note - just because we asked for replacement of a faulty brand new product, the engineers (Mr. Pradeep and mr. Gulab) misguided the whole actual report and were not accepting and conveying the truth about the product.

On considering their reports, mr. Karan (Lg manager) gave his verdict that "the product is fine and we 'the consumer' is in hallucination of the product being faulty."
Adding to this the service engineers mr. Pradeep and mr. Gulab, on being called up by 'us' (The consumers), to request to speak for the right situation of the product, commented in a ruthless manner "humara time mat kharab kijiye, humare paas aur bhi bhot kaam hai".

To bring to your notice people, we as a consumer did our best to be a good consumer. We patiently waited for good 1 month and in this one month we complained for 7-8 times, attended engineers 7-8 times with the hope that this time we will get our problem solved, sent them the live videos and images of water leaking and ice melting from freezer.
But sadly, we did all this just to hear (From lg manager mr. Karan and engineers mr. Pradeep and mr. Gulab) that "we dont believe customers, we believe what our engineers report to us. And as per the reports of our engineers, the product is fine and there is no problem in the fridge."

I being a consumer asked them a very small question - "if everything is fine in the product then why did your meter did not show the required temperature of -14 degree celcius and why the water is still leaking from the fridge and why the fridge is not cooling - for the damn sole purpose for which a consumer purcheses a high end fridge.???"

At this point i wolud like to bring head of paschim vihar branch mr. Dharampal ji
From where i purchased my fridge. On explaining eveything to him he said "ki sir ye aap aur company valo k beech ka matter hai. Hum isme kuch nahi kar sakte. Humari karan sir se baat hui hai and unhone kaha hai ki fridge thik hai. Apko jahan case karna hai ap kar lijiye" because
The only option we had now was to go to consumer court.

Again to bring to your notice people, to file a case, we asked them for a written statement by the company stating that "our product is 100% fine and we will not do the necessary". But we never recieved such statement.

Upon discussing my problem with my friends, i got same complaints from them as well. And at this point i made a final decision. Fed up of lg and its highly arrogant staff. The way they talked, it got on my nerves and i am definately going to do the necessary about this matter..

We have images and proofs of not getting required temperature by their engineers and we captured images of water leaking and ice melting everyday. And all follow up phone recordings of mr. Karan and their ill mannered engineers mr. Gulab and mr. Pradeep and their bad language. We are definately filing a case against lg and its staff in consumer court.

I hope by this incidence of mine i made my point clear - quit lg