[Resolved]  LG Electronics — TV 43 inch UP7740

Address:A-5, Paya Housing Society, Aundh, Pune

Hello,

I am Shriram Kardile from Aundh, Pune (Mob: [protected]).
I purchased 43 inch LG TV model UP7740, from Surya Electronics Wakad, Pune, on 16th Dec 2021.

Now today on 18th Dec 2021, an LG technician Mr. Sujit Khot visited my house and installed the TV. But while starting the TV first time itself, there was smoke coming out of the TV. And TV did not get started.

Afterwards Sujit Khot contacted someone called Mr. Mahavir from LG, who hopefully sent e-mail to Mr. Sagar Pande, regarding this instance.

After that I am trying to contact the shop Surya electronics to check when will I receive the replacement of the TV. But now the shop Surya Electronics is waiting for the confirmation from LG (probably Mr. Sagar Pande) to provide. So that the Shop will give a replacement of TV immediately to me.

Please look into the matter urgently. And get me replacement of TV ASAP.
(As till I get a replacement I don't have the TV in my house as I have exchanged the earlier one.)

Please contact me on: [protected]
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Feb 5, 2022
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2022
LG Electronics Customer Care's response
Dear Customer,

We understand how inconvenient this could be and sincerely apologize for the same. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
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