[Resolved]  LG Electronics — TV got repairs within a year and no response from company

Address:Secunderabad

This is regarding the poor performance of my 65" LG Television which I bought few months ago.
After watching for sometime when I switch off the TV, there is some kind of noise at the back of TV and this started within a month of the television purchase. Later contacted LG customer service, technician arrived and said some reason and applied some kind of tape on the back panel of the TV. Even I was not happy at that time as within a very short time of purchase the TV had some repair. The technician said from now-on there wont be any problem.
But, after a month the same sound started again after switching off the TV, which was not expected. And one more thing even while watching Tv, there is some kind of noise in the audio(like double sounds) which started recently.
Even this time reached out customer care, technician arrived and he said that previous time when the technician visited might have not applied the rape properly and now he will do it correctly. And for the double sound he changed he has changed the audio settings, but even that didn't work and double sounds still got to hear.
I haven't got even a single problem previously when I used my Samsung 32" tv which worked for 8 years.
But this LG tv bought for hefty Rs. 110000/- got in vain(waste of money). I definitely need a replacement of the Tv as within a year the Tv has repairs, then how can I use it for coming years as the warranty is for only 1 year, which means I have to pay from my pocket for every repair after warranty has done.
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Nov 2, 2022
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Sep 30, 2022
LG Electronics Customer Care's response
Dear Customer,

We understand how inconvenient this could be and sincerely apologize for the same. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Nov 23, 2022
Updated by banu reddy
Shame on you guys...
Don't buy LG products...Selling defect products and worst customer service..
After complaining multiple times, no response and closing the complaint without customer consent...

Don't buy LG products.
Don't buy LG products.
Don't buy LG products.
Don't buy LG products.
Don't buy LG products.
Don't buy LG products.
Don't buy LG products.
Don't buy LG products.
Don't buy LG products.
Don't buy LG products.
Don't buy LG products.

I am not going to end it, This tagline will run through entire social network.
Complaint comments 

Comments

Banu shekar reddy
Mobile : [protected]
Hi,
Its been a month since I raised the complaint, but there is no action taken from LG electronics.
The technical team just calling me and asking me to send the TV to service center on their vehicle, but I don't want my TV to be open to pieces within a year I purchased and in warranty.
I definitely need a replacement as the TV sold to me was a defect product. I bought a new TV so that it can work for long duration, not that it could get repaired in a short time. If I want to get TV repaired then why would I bring a new 65'' big TV, rather I would purchase an old second hand TV and it could me much cheaper than which I bought this one for Rs 110000/-.
If you guys won't be able to give good service than why you are promoting your brands, manufacturing cheap quality products and selling them at heavy prices.
I need a replacement of the TV as I bought it on EMI's and still I need to pay 10 months of EMI before which The TV got problems.

Thanks,
Shekar reddy
[protected]

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