[Resolved]  LG Electronics — tv iam complaining for the lg tv 49lj617t for which wall mount is not provided till date--update

Address:

Hyderabad, Telangana, 500035

Hi Team,

I have purchased lg tv model :-49lj617t on 10th october 2017.
Lg service team has not provided the wall mount on the day of installation.
Sanjay named service guy has installed the tv and not given the wall mount.
They have recorded as wall mount is given to us in the records.
When we ask to provide the wall mount as it is not provided to us, we are asked to pay rs.3000 for the wall mount which we have to get it for free by lg service team and we are still under warranty.
This is so unfair from the team and from lg company.
This should not be repeated for any customers as customers pay the full amount for tv and other accessories.
These things are being repeated for few customers also.
Please provide all the things to customer after buying your product.
Do not repeat such fraud things to customers.
We have raised two complaints based on this.
Till now wall mount is not given and closing the complaints without customer notice.
Complaint 1:[protected]
Complaint 2:[protected]

Service team has started a new story by saying that TV model is not in the correct customer name.
We need to go to showroom and correct it.
My father has reached showroom and checked everything.
Customer name in the bill is correct as expected.
Wall mount should be given by LG company is informed by show room.
People cannot roam to show room and cannot call multiple times to customer care and ask about the wall mount everytime.
My father is senior citizen and you cannot do such things to a customer like this.

Please do not do such things and handover our wall mount ASAP .

Be shameful that you people are doing such stupid things.