LG Electronics — TV Installation

Address:	Chennai, Tamil Nadu, 600076
Website:	Lg.com

LG Customer care in our experience has been very worst. We got the LED TV delivered on Monday, 2nd Nov morning. After registering installation request the same day, its been Thursday today. The RNA was[protected]. Most of the times call does not go through successfully to the customer care. Inspite, We spoke many times and we got 4 different Technicians' contact nos. The service centre was informed to be - Hitech Services and the Service Manager Prabhakaran does not pickup at all - [protected]. The technicians also do not pickup and if done, they say somebody will come from office or that they will come today. We get the same response everyday. 2 years back, we had a nightmare with LG airconditioner, which was in warranty but not repaired for 2 months. It was neither returned from service centre also. After a lot of fights and follow-ups, we got it back and that too in a bad condition (machine was not even cleaned of oils and grease outside). All this had to be faced by us with a new born baby at home in a summer. After a bad review written by us, this was rectified. Hope this time, the TV does not have to wait for months to get installed! LG products would soon loose their appeal if this service caliber continues. Good luck. Fyi - 2 more technicians nos. are [protected], [protected]. For escalation, I have got a no. of an Area Manager Subramani - [protected]. He does not pickup too!