LG Electronics — Unavailability of after sales service W.R.T LG Home Theater System

Address:	East Singhbhum, Jharkhand, 831011
Website:	www.lg.com

I had purchase LG Home Theater Model No. HT 856PF from LG Shoppe, Jamshedpur via Invoice No. 1595/ LS/R1/12-13 Dated:28th Jan 2013. Last week in the said system voice output was not coming, but rest of the function were working as per the command from remote. Contacted the service centre and they deputed their service engineer for check up. Without any diagnosis, next day LG service team from Jamshedpur and Jharkhand Circle called me at different intervals and said they cannot repair the system and it needs replacement and I have to pay an extra ₹12, 000/- for buy back scheme.It seems the model that I was having is not sold in India, and they cannot support the service now.
I never knew LG is such type of fraud company wherein they are refusing to give after sales service to an product which has been purchased by me 2 years and 09 months and secondly they say the product is not sold in India and it seems any home theater if goes faulty it has to be replaced by new one. I have contacted M/s. Sony, Bose and other electronic manufacturing company, they have all said they support customer not less than 05 years and it is repairable. They have also used harsh language and misconduct with my family when I communicated to them that I will be raising the issue at different consumer forum. They have challenged me nothing will come out of it, in the end I have to purchase a new set from them.