LG Electronics — Very poor after sales service - led 3d smart tv

Address:

Pune, Maharashtra

I purchases LG 3D Smart LED TV on[protected] with total paid amount of Rs.79900.00 (Invoice No. SRS/11-12/01432). On[protected], product stopped functioning, we raised a complaint for it on[protected] which was not handled due to address change. On[protected], new complaint was launched with LG Helpline for repair with new address. A technician visited our place on[protected] and informed that a "Mother-board" of TV was not functioning. He placed an order for new "Mother-board" and said it will arrive in 2-3 days. Failing to this, LG did not provide a new mother-board for 2 WEEKS. After that LG's executive Amol Patil called us to inform that they're not getting this mother board anywhere as the product is old (surprising to us as they sounded like I purchased a TV in year 2000 or before) so LG proposed a deal of replacement. For replacement, they offered valuation of Rs.27900 for current TV and asked me to put additional amount to purchase new TV(of same configuration) which was approx. Rs.37000. We declined this offer because valuation was very less and fixing mother-board would cost us less than Rs.10000 instead of spending Rs.37000 extra. After declining this offering, next day LG technician called and said he has received Mother-board and came to fix my current TV. Strangely, new mother-board was also not working, so we raised another complaint to LG helpline on[protected] to provide another mother-board. Till date, we have not received any resolution on these complaints. Time of 1 month will soon lapse for this complaint which is yet not resolved.
I request for help.
In current age, Television has become main source of day-to-day entertainment. After purchasing a TV of Rs.80000, I never expected such poor service from a brand like LG. It has caused humiliation and frustration to us for constantly following up for complaint resolution. We call up either helpline or technician almost every day which itself is irritating because there is no end result. I feel that LG has different selling strategy by making existing customers suffer like this and at the end make them purchase new LG product.

I want existing TV to be fixed on highest priority. Else LG should give a decent valuation of this TV so that I can make use of that money to buy different brand's TV. Reason being, after all this frustration, I will definitely not buy LG products anymore.