[Resolved]  LG Electronics — very poor and worst service. (urgent action needed)

Address:

Belgaum, Karnataka, 590016

Hello,

I have raised a complaint (No: rnp[protected] on 28/07/2018 for display issue. After couple of days an engineer came to my home and checked the tv, he said there is a fault in display and need replace it. He ordered the new display in front o[censored]s only as it was under warranty. 15 days gone even 1 month gone, no response from anyone. I called to local service center, no proper response. No one knows the exact reason for the delay. Even i called to customer care number, then they told you have to call your local service center only and they have given me my city service center manager number. I called the manager but did not get proper response. I got one more number of zonal manager i guess. But there also not proper response.

After 3 months when i called (Continuously i am calling and asking for the updates) then they told that they do not have the part as they have stopped the production. I asked how you can stop the production for a product which is under warranty. He told that he checked all over india and did not find the part. Is this what the service you are providing?

Now how people will trust lg while purchasing the product that you people will give a good service?

Now they are telling they will give higher model tv but we need to pay the extra amount.

Now tell me why should i pay an extra amount. I have not asked for any higher model product, lg india dosent's have the model with them to serve the product which is under warranty. This is not acceptable. I trusted and purchased lg products but lg india is defaulter in giving the service.

What is the grantee that lg will give service if i pay extra amount and take higher model product? All of a sudden you may say no "we do not have a product as we stopped the production for this model" if i have a problem with my new product in future which i take.

It's almost 4 months completed, even you people dosen't have a responsibility to update the customer. All the time we only have to communicate you people. And you people will talk as if you are doing something "meharbani" on us. No we have paid the money, you promised to give the service. Now give us a service. Not like that we do not have the part, pay extra amount and take home new product.

I am being in touch with your person mr. Jagadish bhattal (Mob : [protected]) and bsm mr. Jaya kishore (Mob : [protected]) from past 3 months. Am not getting a proper solution from them. He given me a option to pay a extra amount and take a new tv which we agreed long back. But still he is telling that approval is not done for this.

Why you people are telling one thing and doing one thing? When we are ready to pay which you asked then what is causing to stop this activity?.

I need a justice. On this case.

Giving the service is your responsibility either you replace my part or give me another product.

Reply me with the solution...

Thanks,
Deepak s k
Belagavi district
Karnataka.
Cell : [protected]