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[Resolved]  LG Electronics — Warrant miss handling Don't want to pay

They won't pay warranty because I do not have label from the unit. I ask if I needed to keep the unit after two months and was told NO.
I even bought a new LG air conditioner to replace this one.

[protected] I filed a repair request on[protected] for an Lg air conditioner.
[protected] The repair man came out on[protected]. Unit could not be repaired.
[protected] Bought new LG air conditioner.
9-9-2021 Called LG about claim. It had not been processed. They were sending again.
[protected] Called Lg - They canceled the claim because I did not
respond to a phone call. I never received a call. Refiled the claim CNN[protected]. Said it was approved and check was being issued for $648.11. I ASK IF I NEEDED TO KEEP THE UNIT AND WAS TOLD NO!!!
[protected] Called Lg about claim. They said once again I did not answer the phone call to confirm. Said they would do it again.
[protected] Called LG same thing.
[protected] Called LG- turned over to Tyler Byrd RMA[protected].
[protected] Received email from Tyler and responded with requested information. Was then told I had to have the sticker off the unit to get paid or proof of disposal. I had neither.
1-5-2022 Received letter from Tyler with letter to submit for claim.

I have filed a complaint on the handling of this issue VCN[protected].

I bought a new unit to replace the bad one from LG. Receipt is attached.

This label requirement should be the first thing a warranty claimant is told, not the last.
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Feb 13, 2022
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Jan 13, 2022
LG Electronics Customer Care's response
Dear Customer,

We understand how inconvenient this could be and sincerely apologize for the same. We have made a note of your complaint number. Our concerned team will get in touch with you.

Regards,
LG Customer Support Team
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