[Resolved]  LG Electronics — washing machine

Address: SHREE ELECTRONICS THA Shop no C 10, Shah complex 2 Sector 13 , Plot no 3, NAVI MUMBAI, MH, 400703 Phone : 9867266084,9920730207

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Besides numerous complaints on call and whatsapp

Complaints closed saying checked, no one has come or called. How can it be closed

Since 15th july 2020, the machine still stands not working after so many escalations also

Complaint closed saying checked whereas no one has come or called. How can it be closed without us signing that it is done.

I have been running from pillar to post since 15th july 2020 to get my machine repaired. Your person came, changed the panel etc and charged us ₹ 5300 and it conked off in less than 10 days. Ever since i am trying to get it fixed to no avail.

Your people keep coming, checking and closing my complaints with no action taken. They keep saying they will get part but till date nothing. Is this how your service is for a reputed brand like lg for a washing machine which is not even 3 years old.

It is horrible that such an expensive machine should fail in less than 3 years and getting it repaired takes 2 months and still nothing. The lockdown is also over for a month here now so there is no excuse there too.

The machine still stands not working
+3 photos
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Aug 6, 2021
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Sep 17, 2020
LG Electronics Customer Care's response
Dear Customer ( Tasneem.Ibrahim ),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
 
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