LG Electronics Complaints & Reviews

Service

Refrigerator not cooling from last 10 days even after Colling button setting so fungus grow inside.

I am calling in your helpline again and again, your technician is not coming, or there is no response from your company today for a month and a half

SIR/MADAM
I Mr Koli purchased Lg refrigerator on 14/4/2018. Six month was working in good condition, after that the freezing system stop working.I complaint to the Lg service department, technician came to my house adjust temperature, door and went same procedure is going on till two years.After that the lg service department doesn't attend my call. Again I gave call question me about problem, replied i hv to pay visiting and if any replacement parts, I agreed, technician came reason gas filling, will come after three days, its passed eight days nobody came for refilling of gas in my refrigerator. customer request noRNP[protected], modelGC-B247SLUV.
Household refrigerator, 687l

Dear Support,

I would like to raise an issue faced from LG Service center recently.

On 10th Aug 2020, all of a sudden the LG 260 Ltr refrigerator stop working in Sister’s home & she raised a complaint with LG service center (Complaint ref no#[protected].
After waiting of 3 days the service center person from Pattampi (Palagat, Kerala) visited on 13/08/2020.
After inspection the technician...

Have launched my first complain on 5 th aug... As of now on 18 th aug.. I havent received the part to be replaced!! L g is too bad as in matters of customer satisfaction

AC is not working. It is showing CH-05. after sometime. Purchased on 26.6.2017 from M/S Bhawani Enterprises, Begusarai, Bihar.
Invoice no: R-2017LGPAT1618-927 dated 26.06.2017. AC is under 10 years warranty.

Request urgent visit by your service engineer

Dear sir,

As per my last complaint the problem is not resolved.

As per said by your technician, the refrigerator will be sent to the service center for repair purposes and it will take 2 days.

We just inform you that our product is new and just 5 months of purchase and there is no damage and scratches are available on the body.

So if we found any scratches or damage in the body of the refrigerator we will not accept it.

So please handle it carefully.

For your reference please find the attached invoice.

Waiting for prompt reply.

Invoice no. Fabmu[protected] date of invoice 18.1.2020

Rnp[protected]

I requested them to do installation by tomorrow but they denied despite telling them the fact that we are not available at our place on monday.
Really poor service.
Doesn't understand consumer problems at all.

Worst product and pathetic service provided by LG. I have purchased an LG washing machine (front load). It worked well for few years and then there was a display/PCB related problem. We called LG customer care and they sent some engineers (these engineers have no LG card no identity card) and they say they belong to some dealer in Pune. I got the PCB replaced at the price of INR 4500, no bill provided by the engineer. After 6 months I faced the same problem and I called the same person. He says I am in my home town and never responded to the calls.

When I went to LG customer care center in Katraj, they are not ready to talk and when I asked the security person (Thackeray) to connect me to some person he straight away said there is no one today and got into argument with me. We spend 27k on the machine and they treat us like beggers...such a worst service, I will never buy LG products hence forth. Fraudulent company, worst product and service.

Panasonic TV bought in your showroom is getting switched off on its own.pl help us

I have purchased lg window ac dual inverter 1.5 ton 5 star from bansal electrovision pvt. Ltd. Gurgaon haryana dated 24th may 2020. But they sent me damage and dent ac installed in hurry with local fitter. When i object he told me to complain distributor he will change it. But in that course of time distributor didn't pick phone. I had reported lg guys
Deputed at store. He also not do any thing. He told me i have complained to cutomer service they will come and resolve it. I am in shock that how can distributor do this. When i invest hard cash for new ac. This is surprised me that a distributor of lg is cheating customer and company is not taking any action. I never think lg will do this kind of cheating with customer. Lg has also not taken any action yet. I complaint to lg but his c&c manager gurgaon mr sarvagya singh contact no - [protected] is in favour of distributor and without any concent close my complaint.
Please look into the matter and justify with me.

Lg 4k monitor display corner colour split.. And new monitor i have purchased within 8 or 10 months. And customer service number not working which is [protected] and [protected] please find solution and replace my monitor 27uk650

Hi sir/madam,
My name is ranjeet and my registered mobile number is [protected]. For my refrigerator there is a small issue its double door unit and top portion is freezing good but, the down portion cooling is not happening.in the month of sep 2019, nov 2019, dec 2019 and july 2020 many technicians has been visited multiple times and changed the spare parts like module timer, controller assembly and heater plate but still the problem is not resolved. They are coming to my home and experimenting with my refrigerator. There is a capability issue and also they are trying to make money and cheating me.

Last friday mr. Shamugam changed the heater plate and charged around 800 rupees, but, not provided the bill. I have called customer care multiple times also called some senior staff named ms. Monika, mr. Rajkumar and mr. Jagdish but, no action still. I have already spent more then 2000 rupees so far one by one they are kepp changing the spare parts but, no solution still. Pls trace my mobilee number you'll get the complete history of the services.

Pls help me to resolve the issue. I need to escalate it to top official in lg.

Thanks
Ranjeet
[protected].

Hi I have purchased new washing machine in Feb 2020,
Since then have lodged 5 complaints regarding washing issues and also have damaged number of clothes due to soaps getting stuck with clothes also even after complete washing clothes get stickiness due to soap being not washed out properly which again by no means is good for clothes.
However LG technical team has been unable to resolve the issues and is of the opinion that machine is running fine .
Hence i would strictly recommend never to buy the above product as its a faulty or substandard product also if you can help me to resolve this issue it would of great help.
Thanks

Hi team..

This is with regards to the rnp[protected].
The issue isn't resolved still. The outdoor unit is still making a steel rubbing loud screeching noise.
The service center balaji service center is incompetent in handling the case. The person in charge is rude and refuses to address the issue.
They keep sending over technician who aren't clear at all. If i pinpoint the problem they don't have much idea about it.
The request was put on 23rd june.. And today's 4th august.
From customer care i was advised to contact mr sagar pande at [protected]. He doesn't attend the call and he is ignoring the issue altogether despite sending over audio clips of the noise. And trying to contact him.
I have sent numerous email to [protected]@lge.com but no response from them.
If i call the customer care number. They tell me i will get a callback. But i don't get any response from them either.
My number is [protected].
Thanks.

So i bought lg refrigerator and vacuum cleaner and tv
But when i need a simple door rack lg says it’s not available, they guy who called from a service centre says lg does not have proper service centre here.
For my vacuum cleaner i can’t get attachments as they are not willing to help with any information. I lost the bag of accessories while shifting. Lg products in india looks useless now. Please can someone help me with this
Thank you

I hv complain for my fridge on 20 July 2020 with complain no. RNP[protected]..but still i m waiting for service.i have try to contact your service center, ASM, customer care but no none is giving perfect solution.
Promising daily and going back for service so i am very disappointed.

Dublicet lg perungayam not scanning dublicet

Am buy LG AC on 13.07.20 with AC two insurance offer by LG one is all risk and Other is Covid19 salesman say came tomorrow and I'll give you your policy certificate but only one policy given by Salesman All Risk other Policy Covid19 not given by them he say policy number send by LG on your Register mobile number but number not received yet am am contact lots of time for Showroom and LG India but no response by both please help
National Cunsumer Helpline
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Aarti