[Resolved]  LG Electronics — Washing machine

We bought the washing machine in 2019 and since the time we purchased the machine there has been issues and after a few complaints and engineer visits from the service centre I have been asking for a replacement since the machine was new and many complaints already. We were told that the replacement could happen only within 7 days of purchase which was bizarre policy. Every time same engineer came and gave us additional soaps and serums to use and we wanted his superior to get involved but the superior told us that the clothes we buy these days and not of good quality hence they don’t get cleaned well again a bizarre reasons. The front panel was changed and few other things. Still neither the wash quality nor the machine improved. Once the machine went out of warranty we got a call that they wanted to take the machine to the service centre for repair and I clearly told them to send me quotation which they did not bother to inform. After a few days they call me with a bill of 10k without even telling the quotation or the problem in the machine. I had already paid up few thousands and now this. This is clear indication of cheating the customer. When I asked for quotation on mail they reduced the amount by 3 k and said that they will not charge service charge. This is how the company is cheating the customer.