LG Electronics — washing machine spare parts not available

Website:Lg.com

Lg is selling washing machines and it has to provide the spare parts rather then forcing customers to go for exchange and buy new one.

I've bought lg washing machine and it's condition is excellent except the motor belt has got weaken over time. I think it's more than 7years old.

My request no is RNP[protected] to replace the belt but lg customer service team says the spare parts are not available and please go for exchange and buy new machine.
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LG Electronics customer support has been notified about the posted complaint.
Verified Support
Jul 17, 2019
LG Electronics Customer Care's response
Dear Customer (satygupt),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Aug 04, 2019
Updated by ManjuRS08
You must be able to get all the details from the request number RNP[protected]
Complaint comments 

Comments

I purchased LG TV 4 days back. Till today it was not installed.
My LG front load washing machine is 10 years old and well maintained as I use descaling powder in regualr intervals . Now the pump and pcb issue has occurred and lg repair engineers are saying parts are not available anywhere, it needs to be replaced . Why does LG not say this while selling teh machine, Phone no [protected] . Email [protected]@gmail.com

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