LG Electronics — Washing Maching No Support From LG - RNA[protected]

Address:

Pune, Maharashtra

I logged complaint on 5th Nov as our washing m/c was not working. The LG engineer (Mr.Altaf) visited the premises & diagnosed that drum needs to be replaced along with issue with drainage system. He said that the machine is 7 yrs old & no spares available so its as good as its scrap. I purchased 2 LG washing m/c & 1 double door LG fridge so now I feel being cheated as LG selling there outdated products in market and then saying no service is available. I followed up with local LG Manager Mr.Manoj & Mr.Balaji Sabde however, this communication was always one sided as I never received proactive response from LG for reported problem. After 3 weeks of follow-up, LG Manager demanded for invoice receipt of washing m/c which I sent immediately but despite my pro-activeness there is no updates from LG side. When I asked about Regional Service Manager information, then Mr.Balaji responded rudely saying he don't now & check with customer care. He don't know his boss name? Very poor serve from LG, henceforth I wont go for this brand nor recommend anyone :-(