[Resolved]  LG Electronics — Worst service in lg split ac at srikakulam service centre

Address:	532405
Website:	LG COMPLAINT

Dear Sir,
I have purchased two nos LG Split type AC 1.5 Ton capacity from Dealer FAIR GROWTH MARKETING SRIKAKULAM on dt 19 Jun 2009. Out of two one is working in good condition but other one is found defective since purchased. After two month of purchase the defect has been come out. According to the technician report it was found that fault is due to gas leakage but till today technician has not found out actual fault from where the gas has been leaked out. As I have been served in defence I could not attend all time to such type of defect in AC. Whenever the cooling effect not found in room we are used to call technician and complaint was given to the service centre. So many times complaint has been lodged but every time technician report says the only gas problem i, e no gas is in the system. Actual defect could not detect by the technician, simply refilling the gas in the system and taken money from my family in the sort cut way. If this type of things happen frequently than what will do the poor users.Till now near about Rs.12, 000 has been paid by me only for gas refilling and servicing cost as the actual fault is technician and LG service people. If the machine is OK than it will not be happened as born by me. It seems the machine was initially defective and forcibly it was sold to me. At last today one tech has come and find out that indoor unit cooling coil is found leakage and job sheet has been prepared accordingly. According to the tech cooling coil has to replace and cost of Rs.6000 to be born by me but my question is why I should pay for replace of cooling coil as the same was defect initially and tech not trace out till date. AC cost was Rs.29000 and already paid Rs.12, 000 for manufacturing defect. If the reputed LG co will sell this type of defective product then coy fame will be reverse in the market. Actually the machine was found defect initially at the time of purchase but Dealer and service centre were fully responsible for that instead of LG Co. LG co should take action on those people who are not taken responsibility at the beginning. My earnest request is to do a favour for replacing my faulty Split AC. As a result It is found that either the technician employed are not fully qualified or it was a bad practice to take lightly to the consumer. After passed 7 yrs, now the technician trace out actual defect which was to be sort out very beginning. Now I am completely fed up and expecting from you for justice. Thanking you.

Yours Faithfully

Place: Srikakulam (BIDESH BANDHU MITRA)
Dated: 17 Aug 2016 Consumer LG Split AC