LG Electronics — Wrong AC fitting without my concern

kanchan nimoria

from Agra, Uttar Pradesh

Address:

Alwar, Rajasthan, 301705

I have purchased AC few days back and from LG service centre a person came for fitting the AC and even after denying him, he cut the AC from side and kept pipe on full wall. And still I complained your senior staff not even responding and instead telling to us that we are lying. The day of person fitted the AC we are complaining and till now no solution found.

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LG Electronics customer support has been notified about the posted complaint.

Apr 19, 2017

Updated by kanchan nimoria We have purchased AC on 10 April 2017 and the day a man came from LG service centre to fix the AC, we told that what we wanted and where we wanted AC to be fixed. Without my concern he fixed it wrongly and have cut the AC from side which we didn't want and big pipe line set on the full wall. we were not at all satisfied and after that day we tried our best to reach the LG customer care, had word with Umang Sharma, Area sales manager, he was that rude that didn't want to listen and was telling that we are lying. Completely no response and we are feeling like cheated. If we would have done it wrongly we had to suffer but it was done by their worker then they are not even taking responsibility of it.